Shipping & Returns

Special Offer: Free Shipping on Orders Over $50 

hemp360.com offers you free USPS Priority shipping on orders over $50, not including item discounts and tax. Free Shipping will automatically be added to your order during checkout. Delivery time is from 3-5 business days from order date. Priority shipping available in the continental U.S. only.

Shipping Charges and Delivery Estimates

 

Order Amount1

PRIORITY

 

 

Up to $24.99

$5.95

 

 

$25.00 - $49.99

$5.95

 

 

$50.00 - $74.99

Free

 

 

Over $75.00

Free

 

 

Delivery Time 3-5 Days

(in business days, 

if ordered by 3 pm CT)

 

 

Shipping speed options:

  1. PRIORITY
    Place your order by 3 PM Central Time and you'll receive your order within 3-5 business days. 

Shipping Rules and Restrictions

  1. We ship to street addresses in all 50 states: the continental US, Alaska, and Hawaii.
  2. We do ship to PO Boxes via USPS PRIORITY MAIL
  3. We're sorry, but we do not ship to international addresses, including Canada, APO/FPO addresses, US Protectorates (Guam, Puerto Rico, and US Virgin Islands) at this time.
  4. Business Days: We will process orders to ship Monday - Friday, excluding United States federal holidays.
  5. shop.hemp360.us is able to ship to one shipping address per order. If you'd like to ship to multiple addresses, please place a separate order for each unique address.

Order and Shipping Confirmation E-mails

When your order is received, we'll send you an e-mail confirming your order. Then, when your order is shipped, we'll send you a shipment confirmation. It will include the following information:

  1. Items purchased
  2. Payment information
  3. Shipping method
  4. Shipping information
  5. Tracking number

Tracking your Shipment

All packages are sent via USPS. Your shipping confirmation e-mail will include your "Tracking Number" and a link to the USPS tracking site. You can also find order tracking and history information by going to My Account and reviewing your "Order History".

 

 

Returns & Exchanges

 Online Return Policy*

You can trust our products. We will gladly accept returns not meeting your expectations. For a cash refund item must be returned within 15 days of purchase, 30 days for an exchange or store credit. Simply return your purchase with the receipt or original invoice to any of our locations or send the product by mail shipping prepaid by you, the customer, to the address below. Purchases made with a credit or debit card will be credited back to the card. If you do not have your receipt or original invoice, we will be happy to provide you with a gift card for the value of the product(s) to use online or in-store. We're sorry, but Gift Cards, Gift Codes or Product Samples are non-refundable and non-replaceable. If you need to return or exchange an item, please use this form.

  1. You may seek a refund of the purchase price (excluding original shipping costs) or you may ask for product(s) to be replaced or exchanged. Replaced or exchanged items must be of equal value as the initial item. Any balance will be payable by you.
  2. You will need to return the item at your cost if you are seeking a replacement, exchange, refund, or additional merchandise, unless we indicate that this is not necessary. Please add shipping charges. Shipping charges are stated above. For your protection we suggest that you return via USPS. Do not return any merchandise air express or C.O.D.
  3. If a mistake was made on our part, or a product was damaged upon receipt (reason codes 01-04) we will refund to you the shipping costs for such return as well as the shipping costs of your initial purchase provided the returned item is accompanied by carrier's invoice, showing the amount you paid for shipping back to us.
  4. To exchange a product for another, please indicate in Returns the item you are returning and indicate in Exchanges the new item you want to receive.
  5. Please indicate whether the item(s) you are returning was a gift. If the item was a gift we will refund your gift with a gift card for the value of the gift(s) to use online or in-store. Note: You must fill out section 4 - Customer Address to receive gift card.
  6. Items sold in sets must be returned in their entirety.
  1. *Online only. For in-store returns please Give us a call 1.830.302.7421

Packaging and Shipping Your Return


Include your purchase invoice with returned item(s)

To return an item by mail
If you need to return or exchange an item, please use this return form. Simply return your purchase with the receipt or original invoice, by mail shipping prepaid by you, the customer, to the address below.Shipping charges are sated above

 

Send your return to: 

HEMP360 Returns Department 
Attn# Returns Department
1345 Industrial Dr. Ste. B  

New Braunfels, Tx 78130

 

To return an item to a store 
You can return items to any of our retail locations. Return your purchase with the receipt or original invoice. Purchases made with a credit or debit card will be credited back to the card. If you do not have your receipt or original invoice, we will be happy to provide you with a gift card for the value of the product(s) to use online or in-store. 

 

Our Error?
If a mistake was made on our part, or a product was damaged upon receipt we will refund to you the shipping costs for such return as well as the shipping costs of your initial purchase provided the returned item is accompanied by carrier's invoice, showing the amount you paid for shipping back to us.

Gifts Returns

Please indicate whether the item(s) you are returning was a gift. If the item was a gift we will refund your gift with a gift card for the value of the gift(s) to use online or in-store. Note: You must fill out section 4 - Customer Address on the Return Form to receive gift card.

Exchanges

To exchange a product for another, please indicate in Returns the item you are returning and indicate in Exchanges the new item you want to receive. You will need to return the item at your cost if you are seeking a replacement, exchange, refund, or additional merchandise, unless we indicate that this is not necessary. Please add shipping charges. For your protection we suggest that you return via USPS. Do not return any merchandise air express or C.O.D.

Checking the Status of a Return or Exchange

You can check the status of your return or exchange (as well as other details of your order history) by clicking My Orders in the 'My Account' section. Your Order details will show you items that have been returned/refunded and new items that have been ordered to fulfill an exchange.

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